Return and Refund Policy
You can be confident when you choose HVAC Supply Outlet. If you are not 100% satisfied with your order, please let us know so we can make it right. HVAC Supply Outlet is proud to provide unparalleled customer service and support.
HVAC Supply Outlet offers free returns on item(s) received within 30 calendar days. Items received within 30-90 calendar days are eligible to be returned, but will be subject to a 25% restocking fee. To be eligible for a return, your item(s) must be unused and in the same condition as you received it. To initiate a refund, please contact our customer service department.
Once we have received the item(s) you wish to return, you will be notified. After the item(s) have been inspected and approved, we will immediately initiate a refund to your original method of payment and notify you that the refund has been granted. Depending on your method of payment and your financial institution’s policies, please allow up to 5 business days to receive your credit.
HVAC Supply Outlet offers free exchanges on item(s) received within 90 calendar days. To be eligible for an exchange, your item(s) must be unused and in the same condition as you received it. Once we have received the item(s) you wish to exchange, you will be notified of our acceptance of the item(s). After the item(s) have been inspected and approved, you will be issued a credit to your account and will be contacted by our customer service department with instructions on how to use the credit. The credit that you receive can be used to purchase any of the products that we carry.
In the unlikely event that any of the item(s) in your order are damaged during transit, HVAC Supply Outlet will provide you with a 100% free replacement. We will even pay for the return shipping! If your order is noticeably damaged upon delivery, please document the damaged items, refuse the delivery, and contact our customer service department immediately. If you discover that an item is damaged after you have already accepted the delivery, please document the damage and contact our customer service department to arrange an exchange. Damaged items must be reported to us within 48 hours of being received.
You may choose to have HVAC Supply Outlet arrange the pick-up of the item(s) you wish to return or exchange. Please note, unless the items you received were damaged upon delivery, you will be responsible for paying for the shipping costs of returning or exchanging your item(s). If we provide the return shipping on an exchange or return, the cost of the return shipping will be deducted from your refund or exchange credit. Please also note, all shipping costs are non-refundable.
International Returns & Refunds
HVAC Supply Outlet currently does not offer returns, refunds, or exchanges on international orders. Optional freight insurance is available on most international shipments. If you would like to purchase freight insurance for your international order, simply select the option when checking out or contact our customer service team to review your options.